1. Introduction

Welcome to Tilvo ("we," "our," or "us"). By accessing or using our mobile application and delivery services, you agree to be bound by these Terms and Conditions.

2. Use of Services

You agree to use Tilvo only for lawful purposes. You must not use our platform to send or receive illegal items. We reserve the right to suspend accounts that violate this policy.

3. Orders & Delivery

• Orders are subject to rider availability.
• Delivery times are estimates and may vary due to traffic or weather conditions.
• You must provide accurate delivery details to ensure successful service.

4. Payments

All payments made through the app (Card, Wallet, Transfer) are secure. Refunds are processed according to our Refund Policy.

5. Changes to Terms

We may update these terms from time to time. Continued use of the app implies acceptance of the new terms.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact customer support.

• Name and Contact Details
• Delivery Address
• Payment Information

2. How We Use Your Information

We use your data to:

• Process and deliver your orders.
• Communicate with you about your account.
• Improve our app functionality and user experience.

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access or disclosure.

4. Contact Us

If you have any questions about this Privacy Policy, please contact our support team.